Get in touch
We respond to emails within 24 hours on regular business days.
Frequently asked question
All Beckmann products come with the following warranty period against manufacturing and material defects:
- Suitcases: 5 years
- Backpacks: 4 years
- Other products: 2 years
The warranty is valid from the date of purchase.
- We ship with USPS, UPS, and DHL, selecting the carrier based on the address and fastest delivery time.
- Normal shipping time in the US is 3-4 business days.
Contact our customer service with information about missing part, color and picture.
Wondering how to clean and care for your Beckmann backpack?
Check out our step-by-step washing and care guide for tips on how to keep your backpack looking fresh for longer.
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To start a return you can log in to our return portal.