You get free shipping on all orders over NOK 399 with Posten’s climate-neutral parcel service. Shipping for orders below this amount costs NOK 59.

Home delivery with Posten/Bring costs NOK 99 for orders of NOK 399 or more, and NOK 149 for orders below NOK 399.

We ship with Posten and Bring in Norway, selecting the carrier based on your address and the fastest delivery time.

Standard delivery time in Norway is 2–5 business days, depending on where you live. We deliver throughout Norway, except to Svalbard and Jan Mayen.

During busy periods, such as Black Friday and Christmas, delivery may take longer.

We ship with Posten and Bring in Norway, selecting the carrier based on your address and the fastest delivery time.

When your order is dispatched, Posten sends you an SMS with your parcel ID. Use it to track your parcel at bring.no. You will receive another email or SMS when it is ready for pickup.

Check your SMS messages from Posten: tracking is sent when the order is dispatched. If you still cannot find it, contact nettbutikk@beckmann.no with your order number.

Check your parcel tracking first. If your order has not arrived after a 7-10 business days, contact your delivery provider. If you still need help contact us on nettbutikk@beckmann.no.

If you’re not home when your package arrives, your delivery provider will usually let you know what happens next—for example, whether they’ll try again or take it to a nearby pickup point. Check your tracking link for updates. If you need help, you can contact yur delivery provider.

Inspect your order when it arrives and take pictures if the parcel or product is damaged. Contact nettbutikk@beckmann.no immediately if anything is damaged, defective or incorrect, so we can assess the issue and find a solution.

You can request cancellation before your order has been processed through your customer account or by emailing nettbutikk@beckmann.no. Once it has been processed and shipped, the standard return policy applies.

You can request a return within 60 days of receiving your item.

It must be unused, with tags and original packaging, and you need a receipt or proof of purchase. Gift cards cannot be returned."

To request a return label, sign in to your customer account at https://account.beckmann-norway.com and submit a return request.

You’ll receive an automatic email confirming that your request is being processed. Our customer service team reviews each request manually, usually within one business day. During weekends and busy periods, this may take several days. Once your return is approved, you’ll receive your return label by email.

If you use our return label, NOK 99 will be deducted from your refund. If you arrange return shipping yourself, we will not reimburse your shipping costs.

You can request a return within 60 days of receiving your item. The item must be unused, with its tags attached and in its original packaging. You’ll also need a receipt or proof of purchase. Gift cards cannot be returned.

We don’t offer exchanges. If you’d like a different colour or model, please return your item and place a new order in our online store.

Need help? Contact us at nettbutikk@beckmann.no.

If you use Beckmann's return label, NOK 99 is deducted from your refund.

You can also arrange return shipping yourself and pay the carrier's charge, unless otherwise agreed, but be aware that we don't refund that cost.

Please be aware that we can only accept unused returns with orginal tags and packaging, and you need a receipt or proof of purchase. Gift cards cannot be returned.

You can request a return within 60 days of receiving your item.
It must be unused, with tags and original packaging, and you need a receipt or proof of purchase. Gift cards cannot be returned.

We don't offer exchanges. For another colour or model, return the item and place a new order in our web store.

To request a return label, sign in to your customer account at https://account.beckmann-norway.com and submit a return request.

You’ll receive an automatic email confirming that your request is being processed. Our customer service team reviews each request manually, usually within one business day. During weekends and busy periods, this may take several days. Once your return is approved, you’ll receive your return label by email.

If you use our return label, NOK 99 will be deducted from your refund. If you arrange return shipping yourself, we will not reimburse your shipping costs.

Contact nettbutikk@beckmann.no if you need help.

We don't offer exchanges. For another colour or model, return the item and place a new order in our web store. The item must meet the return conditions.

After we receive and inspect your return, we notify you whether it is approved. Refunds are issued to your original payment method within 14 days after approval, your bank may need additional time. Contact nettbutikk@beckmann.no if more than 21 days have passed since approval.

To qualify for returns items must be unused, with tags and original packaging. If your item has been used or its tags are missing, contact customer service to discuss your case.
For a defect, contact us about a warranty claim.

Contact us on nettbutikk@beckmann.no

Beckmanns warranty covers manufacturing and material defects:

Suitcases; 5 years
Backpack: 4 years
Other products: 2 years

The period starts on the invoice date. Our warranty does not affect your rights under consumer law.

If you purchased the item from our online store:
Contact nettbutikk@beckmann.no with your order number, description of the defect, and photos, so we can advise you on the next steps. We may ask you to send the product in for assessment; approved warranty handling is free of shipping charges.

If you bought the product from another retailer, contact that retailer with proof of purchase.

If you purchased the item from our online store you must provide your order number.

If you bought the product from another retailer you must provide proof of purchase with a receipt or a bank statement.

Without it, the warranty claim may be rejected because the warranty period cannot be verified.

We recommend washing your backpack by hand with a mild liquid detergent. If you choose to use a washing machine, remove the rain cover, aluminium rib, decorative buttons, flashing light, and air cushion where applicable. Place the backpack in a pillowcase to prevent the straps from getting caught, and select a gentle cycle. Air-dry the backpack and do not tumble-dry it. Please note that damage caused by machine washing is not covered by the warranty.

You can read more about how we recommend to wash your backpack here.

Yes. Some spare parts are available such as buckles, straps, chest straps and hip belts.

We sell them for NOK 49,-. The part itself is technically free, but the NOK 49,- is to cover the shipping cost. There will be no additional shipping cost, when the spare part is bought.

1. Email nettbutikk@beckmann.no with your backpack model and the part you need. Include photos of the backpack and damaged area so we can identify the correct part and colour. Hopefully we have the spare part you need.
2. Order spare parts at https://beckmann-norway.com/products/reservedeler.

We sell them for NOK 49,-. The part itself is technically free, but the NOK 49,- is to cover the shipping cost. There will be no additional shipping cost, when the spare part is bought.

Contact nettbutikk@beckmann.no with details of the spare part you need, its colour and a photo. This helps us identify the correct part.