Get in touch
We respond to emails within 24 hours on regular business days.
Frequently asked question
All Beckmann products come with the following warranty period against manufacturing and material defects:
- Suitcases: 5 years
- Backpacks: 4 years
- Other products: 2 years
The warranty is valid from the date of purchase.
- We ship with USPS, UPS, and DHL, selecting the carrier based on the address and fastest delivery time.
- Normal shipping time in the US is 3-4 business days.
Contact our customer service with information about missing part, color and picture.
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To start a return you can log in to our retur portal.