Get in touch

We respond to emails within 24 hours on regular business days.

Frequently asked question

All Beckmann products come with the following warranty period against manufacturing and material defects:

  • Suitcases: 5 years
  • Backpacks: 4 years
  • Other products: 2 years

The warranty is valid from the date of purchase.

  • We ship with USPS, UPS, and DHL, selecting the carrier based on the address and fastest delivery time.
  • Normal shipping time in the US is 3-4 business days.

Contact our customer service with information about missing part, color and picture.

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To start a return you can log in to our retur portal.

Phone

Europe


Deutsch: (+49) 211 976 31109
English/Norwegian: +47 38 12 10 80

Opening hours:
Monday-Friday
08-16 CET

Phone

USA

+1 380-799-6448

Opening hours:
Monday-Friday
3 AM - 11 AM, EST

Main Office and warehouse

Beckmann AS
Buråsen 32
4636 Kristiansand
NORWAY

Deutsches Lager

Beckmann AS
c/o Geis Industrie Service GmbH
Bei der Lehmkuhle 3
21629 Neu Wulmstorf
Deutschland

US warehouse

Beckmann Norway Inc
c/o Moby Dick
10013 Busey Rd, NW Suite 400
Canal Winchester, OH 43110-9625
United States